PLEASE BE SURE TO READ THROUGH OUR FAQs PAGE BEFORE REACHING OUT TO US VIA SUPPORT. WE MORE
THAN LIKELY HAVE YOUR ANSWER BELOW. :)
- MARKETING QUESTIONS -
+ I CAN'T ACCESS THE MARKETING MODULES?
If you are getting a return page for the marketing modules, you will need to complete the branding modules before moving onto marketing. We want our ladies to keep to the order of the training to get the best out of their membership.
+ WHAT IS A LANDING PAGE?
A landing page is a one page website that's sole focus is to get you leads with the use of call to actions, i.e. home valuation, list of homes for sale.
+ I HAVEN'T RECEIVED MY ORDER
It takes 3-5 business days to complete order requests. If it has been more than 5 business days, reach out to us at firstname.lastname@example.org and we'll be happy to take a look at this. Be sure to also check spam before reaching out to us./br>
+ HOW CAN I GET A LOGO, LANDING PAGE, ETC?
You will find the module tabs that will make note where you can get the content you are after. Landing pages, business cards, logos, Facebook poster, etc.
+ HOW MANY DESIGN ORDERS CAN I PLACE?
You will be able to place an order for up to 2 logos, 1 landing page, 1 business card, 1 yard sign, 1 email signature per month.
+ DO YOU OFFER ONE-ON-ONE COACHING?
Not at the momement, but we will be releasing a coaching program soon. :)
+ CAN I USE MY ORDERS AS I WISH?
You sure can! Once the design has been made for you, it's yours to use as you wish.
+ CAN I GET EDITS ON MY CUSTOM ORDERS?
The only edits we allow is the information requested on the ordering form. We do not make any alterations to our templates aside from what is requested from the request forms.
- MEMBERSHIP QUESTIONS -
+ AM I AUTO-BILLED?
Yes. You are charged on a monthly basis for your subscription until you cancel your account.
+ IS THERE A CONTRACT?
Not at all! You can cancel anytime through your account button found at the bottom of your dashboard.
+ WHAT IS YOUR REFUND POLICY?
We do not offer refunds once members gain access and have already seen the content. However, you can cancel anytime.
+ TECHNICAL PROBLEMS WITH PRODUCTS?
If you are having any troubleshooting issues with products we recommend for you to use, please contact the support team for the product specifically. We are not affiliated with third-party products and do not have the back end support to issue assistance on that platform.
+ Do You Provide Phone Support?
Not at this time. However, we will be happy to assist you through email, quickly, during business hours if you have any questions or concerns.
+ Are there any additional fees?
We do not charge any additional fees for your membership. However, we do recommend products to use in your marketing from third party sources that do cost money. Whether you want to make the purchase is up to you.
+ Important Content Rules
All graphic content that can be downloaded must NOT be shared until after you have put your branding information on it. Sharing any of the content or graphics with non-members, for purposes outside of your own real estate marketing, is strictly prohibited. Our agents are quick to notify us if they see any abuse of integrity across any platform, please be sure to follow these guidelines to enjoy benefits of this group and of Ladies of Real Estate.
+ Account Cancellation Guidelines
When you cancel your account, termination is immediate. We do not refund a balance for the remaining days. Upon cancellation, you will no longer have access to use of the website, member's group, landing pages, email signatures, Facebook auto-poster, or any other content source. All use of LRE Social and it's products are terminated.